What kind of carrying costs have I to expect?

Time of delivery

Stock Items
Items held in stock will be despatched within 24 hours of us receiving your order. If you have ordered a number of items, these will be despatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.

Out of Stock Items
In most cases, out-of-stock (back-order) items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Back-order titles usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 10 days, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.

C.O.C.

We will check as to how far we are able to process your order. Only then will we decide as to how far we accept your received offer. Usually this is done by us sending out the order. If you have indicated an email address you will receive a notice of arrival. By confirming your order or sending out the order our part of the contract has accordingly been fullfilled.

Damaged deliveries

Please make sure that you receive an undamaged package (if necessary open the package in the presence of the postman). Do not in any case accept a damaged delivery (e.g. if it is open or similar) since by doing this you implicitly confirm the reception of undamaged items.

Return policy

We want you to be satisfied with our service, so all orders can be exchanged or returned within 2 weeks.

As a buyer, you are not obliged by law to state reasons for returning the goods. Nevertheless, we would ask you to give us with the return your bank details (including IBAN and BIC). This is very important to give you back your money. If those datas are not included in your return, we are forced to credit the amount to your customer account.Please ensure that your return consignment is adequately stamped, and send it to our returned goods section using the most cost-efficient route.

cultstyles GmbH
Retourenabteilung
Heerstrasse 18
72555 Metzingen
Germany

Once the goods have been returned within the stated period, the purchase contract will be nullified and we will issue you with a credit note to cover the returned goods. In certain circumstances, we may be able to credit your credit card account or bank account with the relevant amount. We will replace goods in respect of which you have issued a complaint. If the item is no longer available, we will reimburse you for the purchase price and postage costs. We will always bear any postage costs in the event of a justified complaint (faulty goods, incorrect delivery or similar)!